ALERTXT Privacy Policy
Effective date: November 2026
1. Who We Are
Alertxt LLC, an Arizona limited liability company (“ALERTXT,” “we,” “us,” or “our”), operates the ALERTXT website, applications, and text-message reporting and alert services (collectively, the “Services”).
This Privacy Policy explains how we collect, use, disclose, and retain personal information when you use the Services, submit a report, enroll in alerts, or contact us. It also explains your privacy choices.
Our Terms of Service separately govern your use of the Services. This Privacy Policy does not replace any consent required for text messages, device permissions, or other processing.
2. Information We Collect
The information we collect depends on the features you use and the information you submit.
2.1 Information You Provide
Contact and account information. We collect information you provide, such as your name, email address, mobile phone number, and contact preferences. If you create an account through an available account feature, we also collect registration and account information.
Reports and attachments. Vehicle, property, and community reports may include:
Vehicle license plate numbers and issuing states.
Property addresses and descriptions of locations.
Descriptions of vehicle, property, or community issues.
GPS coordinates, map links, estimated location accuracy, and location capture times.
Photographs and information visible in those photographs.
Other details you include in a report or related communication.
Reports may contain information about people other than the reporter, including vehicle owners, residents, or people appearing in photographs. Please provide only information reasonably needed to describe and locate the issue.
Text-message records. We collect messages sent to ALERTXT, the sender’s phone number, and related message records. For alert subscriptions, we retain enrollment details, consent records, preferences, and opt-out requests.
Payment information. If you purchase a paid service, a payment processor handles your payment details. We may receive transaction confirmations, billing information, and limited payment details. We do not store full payment card numbers.
Support communications. We collect information you provide when asking questions, requesting assistance, or exercising privacy rights.
2.2 Location Information
When you choose a location feature and grant permission, the Services access your device’s location to help identify where a reported vehicle, property, or community issue is located.
Location information may be included in a report as coordinates, an address, a map link, an accuracy estimate, or a capture time. Your device’s location may differ from the location of the issue, so you should review and correct the report before sending it.
You can deny or revoke location permission through your browser or device settings. Doing so prevents future access through that permission but does not remove location information already submitted.
Location information included in a submitted report is retained as part of that report under Section 6.
2.3 Information Collected Automatically
When you use our website or applications, we and our service providers may collect technical information such as your IP address, browser and device type, operating system, pages visited, access times, and error or security logs.
Cookies and similar technologies may support site functionality, remember preferences, and measure usage. You can manage cookies through your browser settings. Disabling certain cookies may affect how the Services function.
2.4 Information From Other Sources
We may receive information from:
Other users who submit reports involving your vehicle, property, or an issue relevant to you.
Messaging providers, including message delivery status and opt-out information.
Payment processors, including payment confirmations.
Service providers supporting hosting, security, address lookup, mapping, or other available features.
3. How We Use Information
We use personal information to:
Prepare, receive, review, and handle reports.
Identify the location and subject of a reported issue.
Deliver alerts and report-related communications through available service features.
Manage accounts, preferences, and subscriptions.
Process payments for paid services.
Respond to questions and support requests.
Maintain consent records and honor communication preferences.
Operate, secure, troubleshoot, and improve the Services.
Detect misuse, fraud, and security incidents.
Comply with applicable law, resolve disputes, and enforce our Terms of Service.
Submitting a report does not automatically enroll you in recurring alerts or marketing messages.
4. Reports, Messaging Apps, and Text Alerts
4.1 Preparing and Sending Reports
Some reporting features prepare a message and open your device’s messaging application. In that workflow, you must review the message and tap Send to send it to ALERTXT.
Using the website may separately involve processing technical information or location queries needed to operate its features.
When you send a text message or photograph to ALERTXT, your messaging provider and our messaging providers process the communication. ALERTXT receives the submitted content and the phone number used to send it.
Your messaging application, mobile carrier, and other providers handle information according to their own policies.
4.2 Report Handling and Recipient Privacy
Reports are submitted to ALERTXT for handling through the available Services. Submission does not guarantee that a report will reach a vehicle owner, property owner, public agency, or other person.
Where a service feature involves forwarding a report, we may disclose relevant report information to the recipient categories described in Section 5.
Do not assume that a report is anonymous. Report text, photographs, and location details may identify you or other people even when your name is not included.
4.3 Text-Message Consent and Choices
We send subscription or automated alerts based on the consent required for the applicable messaging program. We may also respond to a report or inquiry you initiate. A report-related exchange does not, by itself, enroll you in recurring promotional messages.
We do not sell, rent, or share your mobile phone number, text-message opt-in data, or consent with third parties or affiliates for their marketing or promotional purposes.
Messaging providers and carriers may process this information as needed to operate our messaging services. We do not sell or transfer SMS consent to another business for its independent messaging program.
For ALERTXT text-alert programs, reply STOP to unsubscribe or HELP for assistance. You may also contact admin1@alertxt.llc. After opting out, you may receive a confirmation message.
Message frequency varies. Message and data rates may apply. Opting out of text alerts does not automatically delete previously submitted reports or other records.
5. How We Disclose Information
We do not sell personal information or share it for cross-context behavioral advertising.
We may disclose personal information in the following circumstances:
Service providers. Providers that support hosting, messaging, payments, mapping, address lookup, security, analytics, and customer support may process information needed to perform those functions.
Report recipients. Where applicable to the reporting feature you use, relevant report information may be disclosed to vehicle or property owners, authorized representatives, property managers, homeowners’ associations, public agencies, or service providers involved in addressing the issue. This may include the reported location, issue description, and photographs. Your contact information may be included when you request follow-up, authorize its disclosure, or the reporting feature explains that it will be shared.
At your direction. We may disclose information when you request or authorize a particular disclosure or connection.
Legal and safety purposes. We may disclose information when reasonably necessary to comply with applicable law or valid legal process, investigate misuse or fraud, protect safety, or defend legal rights.
Business transactions. Information may be disclosed or transferred in connection with a merger, acquisition, reorganization, or sale of business assets, subject to applicable law and privacy obligations. Such a transaction does not itself authorize a new SMS marketing program.
Aggregated or de-identified information. We may use or disclose information that does not reasonably identify an individual. We maintain de-identified information in that form and do not attempt to reidentify it except as permitted by law.
Recipients acting independently of ALERTXT may handle information under their own privacy policies. Our deletion of a report does not necessarily delete copies held by recipients, carriers, or other independent providers.
6. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy.
Retention periods depend on the type of information, the status of a report or account, operational needs, and applicable legal obligations. We may retain records to resolve disputes, prevent misuse, document messaging consent, and honor opt-out requests.
Coordinates and map links embedded in reports are retained with those reports. Deletion from active systems may occur before deletion from routine backups.
7. Your Choices and Privacy Rights
You may contact admin1@alertxt.llc to request access to, correction of, or deletion of your personal information, or to request account closure. Use “Privacy Request” in the subject line.
Depending on your location and applicable law, you may also have rights to:
Obtain a copy of your information in a portable format.
Opt out of certain sales, targeted advertising, or profiling.
Limit certain uses of sensitive personal information.
Use an authorized agent to submit a request.
Appeal a denied request.
Exercise applicable rights without unlawful discrimination.
These rights are subject to applicable conditions and exceptions. We may verify your identity and an agent’s authority before fulfilling a request. We may retain information where permitted or required by law.
To appeal a decision, reply to our response or email us with “Privacy Appeal” in the subject line.
You can also:
Reply STOP to unsubscribe from text alerts.
Use an unsubscribe link in marketing emails, where offered.
Change location and other permissions in your device or browser settings.
Manage cookies through your browser settings.
Service and account communications may continue when appropriate, subject to applicable law and your communication preferences.
8. Securit
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
No website, messaging service, or storage system is completely secure. Please avoid including passwords, payment card details, medical information, or other unnecessary sensitive information in reports.
We will provide notifications of qualifying security breaches as required by applicable law.
9. Children’s Privacy
The Services are intended for users age 18 and older. We do not knowingly permit minors to create accounts or enroll in our messaging programs.
Reports submitted by adults may incidentally contain information about minors, including photographs. Please avoid submitting identifying information about children unless necessary to describe the issue.
If you believe a child has directly submitted personal information or enrolled in the Services, contact admin1@alertxt.llc. We will review the situation and take appropriate action, including deletion where required.
10. Processing Locations
ALERTXT is based in the United States. Information may be processed in the United States and in other locations where our service providers operate.
Privacy laws in those locations may differ from those where you live. Where applicable law requires safeguards for international transfers, we will comply with those requirements.
11. Third-Party Services and Links
The Services may use or link to independent mapping services, payment services, messaging applications, or other websites.
Opening a map link or interacting with another provider may disclose information to that provider. Its privacy policy governs its independent handling of that information.
12. Changes to This Policy
We may update this Privacy Policy as our Services or legal obligations change. We will post the revised policy with an updated effective date.
For material changes, we will provide additional notice as required by applicable law and any notice commitments in our Terms of Service. Where consent is required for a new use of previously collected information, we will obtain it before proceeding.
13. Contact U
Alertxt LLC
Email: admin1@alertxt.llc
For privacy questions or requests, include “Privacy Request” in the subject line.
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